With a hosted number, there's no software to install or hardware required. Just tell us where you want your calls to ring (cell, office, home, etc) and then use your regular ol' phone to answer.
Report on the calls you're receiving with analytics that show call times, durations, locations, numbers dialed, and caller IDs. All reports can also be scheduled for email delivery and/or exported.
Write and attach online notes to call history records. Great for tracking which calls converted, noting follow-up details, etc.
With schedule-based routing, you can easily configure your phone numbers ring to different locations based on the day of week or time of day. Even account for exceptions like holidays.
View calls alongside clicks in the web analytics software that you're already using to see how web traffic and phone activity correlate.
Set labels on your phone numbers, and our system will read the label to you before connecting incoming calls, so you'll know which of your hosted phone numbers calls are coming from.
Configure up to four different forward-to phone numbers to ring in the order you specify. If you don't answer on any of the four numbers, the call will rollover to voicemail.
Require callers to state their name at a prompt so you know who's calling and can accept or decline the call. If you decline the call, the caller will rollover to voicemail as if you simply weren't available.
Allow callers to leave a message when you don't answer. Voicemails are delivered automatically via email and are also stored in your online account.
Send and receive faxes online without a fax machine. Scan and upload documents from your computer to send, and view and download incoming faxes in your account tools or via email.
Call recording is great for monitoring customer service, verifying order entry, and sharing copies of or referring back to important calls. Our call recording services can be configured to record all calls automatically or to allow the callee to decide at the start of each call if they'd like it recorded. Call recordings are stored online in your account with no storage fees or expiration dates, and you can even set up automatic email delivery.
With Click2Call, website visitors have an easy option to call you without migrating off your page. Simply drop the code-snippet we provide on your page and website visitors will be able to enter their phone number into the form and request an immediate call back. Our system will call you and the visitor and bridge the two calls together.
Put a snippet of code into your page and have the hosted number automatically changed based on rules set for where the traffic is coming from.
Our 24/7 USA call center agents answer your phone calls for you.
With Hosted Numbers, your calling experience is the same as traditional phone service, but you get great hosted features that you just can't get from traditional phone companies.