Hosted phone numbers are simply phone numbers that are supported by cloud services instead of a single carrier (like AT&T or Verizon, for example). The reliability and call-quality associated with hosted phone numbers is the same as what you'd receive with traditional phone numbers. Your callers will not perceive any differences in the user experience, but you will benefit from a variety of value-added features that can only be obtained from hosted phone number providers.

No, your service is billed on a monthly basis and you may discontinue at any time. However, by using our services you agree to our terms & conditions, which essentially say that you agree to pay for services and use them in compliance with applicable federal and local laws.

Yes, we can port in phone numbers from almost any carrier. To see if your number can be transferred, click here.

Yes, your phone number(s) can be ported to another service provider at any time while your service is active and within 90 days of the date you discontinue service.

Each service comes with 1 phone number included in the price of the service. Additional phone numbers can be added for $5 per number.

Yes, please call 800-300-9525, and a sales associate will be happy to explain our bulk-rate pricing options.

In-stock numbers are typically ready within 30 minutes, but may take up to 4 hours in cases where a manual setup review is required. Manual setup reviews are required in cases where the payment is flagged as suspected fraud, or when the phone number must undergo a pre-release audit by our provisioning team. (On average, these cases apply to fewer than 5% of all orders.)

Out-of-stock numbers are typically ready within 5 to 15 business days. A customer service team member will contact you personally by phone or email as soon as the number is ready.

Your billing cycle will be established based on the date that you sign up for service, per this schedule:

• Setup between the 1st and the 7th of the month, billed on the 4th of each month
• Setup between the 8th and 15th of the month, billed on the 11th of each month
• Setup between the 16th and 22nd of the month, billed on the 19th of each month
• Setup between the 23rd and 31st of the month, billed on the 26th of each month

We accept payments via all major credit cards, and also offer EFT debits direct from your bank account.

We offer Call Count, Average Call Duration, and Total Call Duration reports. Each of these reports can be run across all of your numbers or individual numbers, and can be grouped by Day, Week, or Month (or without grouping). Reports display in your choice of Stacked Graph, Bar Graph, Line Graph, or Pie Graph, and all chart types include a details table with the following columns:

• Date/Time
• Call Duration
• Phone Number
• Call Outcome
• Message Left?
• Caller ID
• City
• State
• ZIP Code

Absolutely. All online reports can be exported to your choice of Excel, CSV, or PDF, and we also offer a full-feature API for more advanced needs.

Yes, all services have scheduling capabilities built-in, allowing you to define custom forwarding/ring-to configurations that meet your specific needs.

All add-on features can be activated online with your account tools or by phone with the help of a customer service agent. With the exception of analytics integration, additional fees apply.

Of course! This change can't be made from your online account tools, but customer service agents are available 24/7 to help with plan changes and any other assistance you made need with your account.

Our optional Caller Insight feature provides a detailed array of demographic data points about your callers. Twenty-two individual data points are available, providing info such as Name, Address, Gender, Age, Occupation, Interests, Estimated Income, Home Purchase Date/Price, Refinance Date/Amount/Type, etc. Data hit rates will depend on the segment of callers to whom you market, and typically average in the 40-60% range (as a percentage of distinct phone numbers queried).