Hosted Numbers is a division of our parent company, PATLive, which has been serving the communication needs of customers throughout North America since 1990. Over the 20+ years that we've been in business, we've developed an offering of first-class telephony services that support needs ranging from simple call forwarding to sophisticated phone-based marketing and call tracking. We're proud of our track record of success, including three consecutive years (1996-1998) when we were ranked on Inc. magazine's list of the 500 fastest growing private companies in the US, and we look forward to putting our years of experience to work for you.
All services include 24-hour phone support, from right here in the US - not overseas. Our friendly and knowledgeable customer service agents go through an extensive 40-hour training course before taking their first call, and monthly audits and continual training ensure that agents are always providing truly exceptional customer experiences. In addition, we take pride in answering our calls quickly without long hold times - 90% of calls are answered within 60 seconds.
At Hosted Numbers we take service uptime very seriously and have invested over a million dollars into a state of the art data center, designed with strong redundancy across all mission critical systems. Our network is architected with switch and route diversity, including automatic failover on the local loop. Internet bandwidth is provided via an OC-48 SONET ring with dual connections from two different providers, supported by fiber runs that follow geographically separate paths into the data center. The server room features a cutting-edge Hot Aisle Containment System layout for extremely reliable and energy-efficient cooling, and disaster recovery backups are performed every 10 minutes. Environmental monitoring and alarm systems are in place, and all systems are accessible remotely. In addition to standard UPS power conditioning and backup systems, our 400KW diesel generator can supply continuous power for 5 days without refueling in the event of a power outage.
President & CEO
VP, Development & IT
VP, Customer Service