With call forwarding, it's easy to add new local or toll-free phone numbers to your existing landline or cell phone. We offer hosted numbers in over 9,000 US and Canadian cities and area codes, and toll-free numbers in all prefixes. Setup is as simple as picking your hosted number and setting a forward-to number (any phone number you already have), and you can even create a schedule to forward calls to different numbers based on the current day and time. Perfect for adding lines for new departments, establishing a local presence in new cities, tracking advertising with a unique number on each ad campaign, or using to avoid long distance charges.
Online call tracking reports allow you to easily report on call counts, average call durations and total call durations for every call that you receive. Group data by hour, day, week or month, and display reports in your choice of table or a variety of chart formats. All report data can be exported or emailed, and you can even create scheduled reports for recurring email delivery.
View calls alongside clicks in the web analytics software that you're already using (Google Analytics, Adobe Marketing Cloud, etc). To use this feature, simply place a blank page on your website and activate the feature in your online account tools. Our system will hit the page each time you receive a phone call and will include the Caller ID, number dialed, call time, and call duration in the URL query string.
Call recording is great for monitoring customer service, verifying order entry, and sharing copies of or referring back to important calls. Our call recording services can be configured to record all calls automatically or to allow the callee to decide at the start of each call if they'd like it recorded. Call recording are stored online in your account with no storage fees or expiration dates, and you can even set up automatic email delivery.
Allow callers to leave messages for you when you can't answer the phone. Messages can be retrieved over the phone, online, or by automatic email delivery.
Send and receive faxes without ever touching a fax machine. The same hosted phone number you use to receive calls can handle all of your faxing needs, including both inbound and outbound faxing. View or download faxes online, or configure automatic email delivery.
Caller Insight is a powerful feature that provides demographic information on the people that are calling your phone numbers. Get infographic-style reports that show the distribution of caller genders, ages, marital statuses, estimated incomees and more for up to 60% of callers.
With Click2Call, website visitors have an easy option to call you without migrating off your page. Simply drop the code-snippet we provide on your page and website visitors will be able to enter their phone number into the form and request an immediate call back. Our system will call you and the visitor and bridge the two calls together.