Frequently Asked Questions

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Do hosted phone numbers differ from traditional numbers?
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Do I have to sign a contract or commit to a service term?
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If I already have a phone number, can I use it with your services?
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Can I keep my phone number(s) if I discontinue service?
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How much do additional phone numbers cost?
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Do you offer discounts for bulk number orders?
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How long will it take for my new number to be ready to use?
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When will I be billed for my services each month?
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What payment methods do you accept?
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What kind of reports come with my hosted phone number?
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Can I export reporting data for use with 3rd party systems?
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Can I have my calls routed differently based on day of week and/or time of day?
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How do I activate add-on features (e.g. Click2Call, Call Recording, DNR, etc)?
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If I decide that I need voicemail and fax services, can I upgrade to the Executive plan?
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What kind of data is available through the Caller Insight feature?
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